General Conditions

These terms and conditions of service apply to www.angelinfantes.com and all its contents, including the use of any type of information, document, graphic, film, element, music and/or services of this site.

Place orders / purchases on the website

Requirements to place orders/purchases

To place an order on the Website you must:

be at least 16 years old.

be legally eligible to do it How to make an order

To place an order you need an email address. You may also have to configure your browser to accept cookies and pop-ups (functional) to be able to use all the features of the Website, which include designing custom products, adding products to your shopping cart or finalising a purchase.

Placing an order on the Website is simple.

Find the products you want

Add the products to your shopping cart.

Complete the purchase process online.

Select delivery and billing options.

Check your order.

Send your order

You will receive an order confirmation online.

You will be bound by your order when you have clicked the “Buy now” button at the end of the ordering process. By clicking on the “Buy now” button you are placing an order, which implies the obligation to pay the amount shown on the final screen of the online purchase process. When we have received your order an automatic confirmation of receipt will be shown on the Website that will contain your order number and the information of your purchase. At this time, the purchase contract will have been formalised.

A copy of the automatic order confirmation or any subsequent modification of the order you place and that we accept will be sent to your email address. We recommend that you print or download this copy to be able to consult it in the future.

Our right not to accept your order or cancel your purchase

The fulfilment of all orders on the Website will be subject to availability. We explicitly reserve the right not to accept your order or cancel the purchase contract after the automatic order confirmation in the following situations (among others), in which we will be exempt from any liability for damages, losses or costs (all payments will be reimbursed):

the product is not available or in stock

your billing information is not correct or verifiable

your order is marked by our security systems as an unusual order or an order susceptible to fraud

you are younger than 16 years old

there was an obvious error in the price offered

we could not deliver to the address provided

in case of obvious errors in the spelling, prices or otherwise, or obvious errors in the information on the Website.

Likewise, ÁNGEL INFANTES reserves the right to cancel mass orders made through automated techniques (bots or scripts) that restrict the ability of other users to access our offers and products.

Data verification

When you send us your order we can make some checks on it before proceeding to process it. These checks may include verifying your address, solvency and verifying possible fraud. Regarding the latter: we perform partially automatic checks on all purchases to filter unusual or suspicious transactions or transactions that can be identified as susceptible to fraud.

Price/payment

Payment methods

You can find the payment methods available in the Secure Payment section of the Website. We will not accept any payment method that is not included on the list in the help section. Do not attempt to make a payment through a method other than those specified on the list. If you do so, we will not be responsible for the loss of payment or any other damages and losses that may arise from this action.

Payment processing

If you pay by bank transfer, we will start processing the shipment once we have received your payment. This may take several days. In case we have not received any payment within 15 calendar days of receiving your order, your purchase will be automatically cancelled.

Payments can only be processed if billing information can be verified.

We keep the rights on any product until we have received the full payment of it.

Prices and currencies

The prices of the products that appear on the Website have the Value Added Tax (VAT) included. Shipping fees are applied according to each order. The exact shipping rates will depend on the country where your order is delivered. For more information about shipping rates visit the Shipments and Returns section of the Website.

The prices appear in euros, except for the United Kingdom, Sweden, Norway, Switzerland and Denmark, where the prices appear in the local currency. If you change the delivery country during browsing or during the online purchase process, the prices, from that moment, may appear in a different currency. Note that changing the country of delivery may affect the price due to a change in the currency or a country-specific price.

Your total price

The total price specified on the final screen of the online purchase process includes taxes and shipping costs. This price will be recorded in the order confirmation, which we recommend printing or downloading to be able to consult it in the future. If you pay with a credit card, on your statement the total amount of your entire order will be reflected in your local currency.

If your local currency is different from the currency in which the prices are listed, your bank will apply the applicable exchange rate on the day of the purchase date. Your bank may apply a different exchange rate. The exchange rate applied by your bank is beyond our control.

Transfer only the exact amount specified in the order confirmation and make individual transfers per order, using the unique reference number that appears on your order confirmation.

Price changes

The prices of the products will be those that appear on the Website. Prices may change occasionally, but these changes will not affect any order that has already been confirmed in an order confirmation.

Shipping & delivery

Visit the Shipments and Returns section of the Website to check the available delivery methods. We can only deliver an order to a delivery address that is a home or an office in any of the countries listed in the Shipments and Returns section of the Website.

Inspection at the time of delivery

At the time of delivery check for damage to the package. Do not accept the shipment if you notice that the products are damaged.

Shipping rates

Visit the Shipping and Returns section of the Website to check the corresponding shipping rates.

Returns and cancellations

Cancellation of your order before delivery

You can cancel any order for non-personalised products without cost and without having to offer any reason, as long as it has not been sent yet. We start processing the orders placed in our online store almost immediately. If you wish to cancel your order, first check the status of the order in the link “Order status” in the footer of the Website.

If the status of your order is “in process” or “pending” you can cancel your order by contacting our customer service centre, via the email address info@angeinfantes.com. Our customer service agents will request the cancellation of your order in our warehouse. If they can do it, they will send you an email and the cancellation will be free. If cancellation is not possible, the product or products will be sent to you and you can return them according to the procedure established below.

Return of orders after delivery – defective products

You will have the right to return the products that have been delivered to you in case they are defective or they are not in accordance with your order when you receive them. You can do it within 15 days of finding the defect. This will not affect your legal rights. In case your claim is justified, you will be refunded the purchase price and shipping costs. For practical information on how to make returns, visit the Shipping and Returns section of the Website.

Exercise of your right of withdrawal

If for whatever reason you are not satisfied with the products you have ordered, you can return the products that have been delivered within 15 calendar days, without having to offer any reason, as long as the product has not been unpacked or manipulated and has kept its original seals. For more information visit the Guarantee and Shipping and Returns sections on this website.

Change of products

Currently it is not possible to exchange products but you have the option to return your product with the conditions detailed in the previous section.

Information about refunds

Refunds will be made according to the original payment method. If you made the payment via bank transfer, you must provide this information to Customer Service when you initiate the return so they can return the money directly to your account. You will receive your refund once the product has been returned and processed.

In the event that the return is for reasons other than it being a defective product or not in accordance with your order, you must pay for the return shipment and any other expenses generated.

For practical information on how to make refunds and repayment terms, visit the Shipping and Returns section of the Website.

Conditions applicable to reserved products

Reservation is the process by which you can order a product before the scheduled commercial release date. Given the nature of reservation, the following specific conditions will apply to products ordered with reservation:

Delivery. The delivery of reserved products is intended to be made before the scheduled commercial launch date, as long as we have received your payment at least 3 working days before that date. The specific delivery dates will depend on when the product is available in our warehouse. The standard delivery times will apply from the moment in which the reserved product is available in our warehouse. These times are only an estimate, the times are not binding.

Payments. Your payment will be deducted as soon as the order is received (or, in the case of a bank transfer, as soon as possible). We will not start processing your order before receiving the payment. In cases where payment is by bank transfer, this will imply that the delivery will be later than the one provided in the previous point.

Responsibility

If ÁNGEL INFANTES breaches these general conditions, we will assume responsibility for the losses or damages suffered by the foreseeable result of our breach of these general conditions or our negligence. Losses or damages are foreseeable if they are an obvious consequence of our breach or if it was contemplated by you and us at the time of signing the contract to the extent permitted by applicable law.

The information, texts, documents, graphics, films, music and other services may contain errors or be incorrect or incomplete. We will be exempt from liability for any loss or damage arising from the use (or inability to use) of the Website, including damages caused by viruses or other technologically damaging material that may infect your computer equipment or computer programs, data or other material owned by you due to your use of the Website or by downloading any content thereof, or if there are incorrect or incomplete elements on the Website. Although we use encrypted security software, the security of information and payments transmitted over the Internet or through e-mail cannot be guaranteed. We will not be responsible for any loss or damage suffered as a result of the use of electronic communications.

We will not be liable for any damages incurred by a third party arising from the use of any of our products. We will not be liable for damages and losses that you have incurred as a result of the use of any of our products.

Please note that we only provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purpose and we are exempt from liability to you for lost profits, loss of business activity, business interruption or loss of business opportunities.

Intellectual property rights

ÁNGEL INFANTES owns all the intellectual property rights of the Website and all the material published in it. All this is protected by copyright laws throughout the world. All such rights are reserved.

You must not modify the paper or the digital copies of any material that you have printed or downloaded in any way, nor may you use any image, photograph, video or audio sequences or any graphics independently, without appearing next to the corresponding text.

The ownership of ÁNGEL INFANTES of the content of the Website must always be recognised.

You may not use any part of the content of the Website for commercial purposes without obtaining a license from ÁNGEL INFANTES for it.

If you print, copy or download any part of the Website and breach these general conditions, your right to use the Website will cease immediately and you must, upon our request, return or destroy all copies of the materials you have made.

User-generated content

If you publish any idea, comment, question, data, graphic, opinion, design, personalisation, or other information (hereinafter “User-Generated Content”) on the Website or if you send this User-Generated Content through emails, contact forms or Social Networks owned by ÁNGEL INFANTES, the ownership of all intellectual property rights and other rights in and on the User-Generated Content will be automatically transferred to ÁNGEL INFANTES. Inasmuch as this transfer is not valid, you, by sending the User-Generated Content, grants ÁNGEL INFANTES a worldwide, non-exclusive, fully paid, perpetual and royalty-free license to use, including, without limitation, to copy, modify, publicly display, distribute and grant sub-licenses (in whole or in part), this User-Generated Content for any purpose deemed convenient, including, without limitation, for the development, manufacture and the commercialisation of products and services and for the creation, modification and improvement of the Website or other products or services.

The User-Generated Content will not be confidential and we will have the right to use or disclose the User-Generated Content in any way, without having any responsibility to you or having to warn you. You accept and agree not to file any claim against ÁNGEL INFANTES or against any third party in case any User-Generated Content created, published or sent by you is used in the sense described in previous paragraphs by ÁNGEL INFANTES or by that third party.

You guarantee that all User-Generated Content or other information you submit to the Website neither is nor contains any offensive, pornographic, defamatory, blasphemous or illegal material, nor does it infringe, real or potentially, the rights of any third party or any applicable law.

Likewise, you guarantee that all the material you send us will be an original of yours, and will not be copied, neither in its entirety nor in part, from any third party. Please do not send anything that is confidential. You will refrain from uploading commercial content on the Website or using the Website to ask third parties to join or become members of any other online commercial service or other organisation. You may be asked to register and agree to additional terms of use before allowing you to publish, or otherwise distribute, User-Generated Content on the Website.

You recognise and acknowledge that ÁNGEL INFANTES has no obligation to review the User-Generated Content or is in any way responsible for the User-Generated Content, that ÁNGEL INFANTES does not guarantee the accuracy, integrity or quality of the User-Generated Content or that it can guarantee that the Website does not contain User-Generated Content that is harmful, inaccurate, misleading, offensive, intimidating, defamatory, illegal or otherwise unacceptable.

You acknowledge that by providing you and third parties with the ability to access and view User-Generated Content on the Website, ÁNGEL INFANTES acts merely as a passive conduit for this distribution and assumes no obligation or liability in relation to any User-Generated Content or to any user activities on the Website. Without limiting the generality of the foregoing, you acknowledge and agree that the information, materials and opinions expressed or included in any User-Generated Content are not those of ÁNGEL INFANTES or any of its affiliated or related entities or its content providers.

Notwithstanding the foregoing, you recognise and acknowledge that ÁNGEL INFANTES has the absolute right to monitor the User-Generated Content posted on the Website at its sole discretion. Likewise, ÁNGEL INFANTES reserves the right to edit, reject the publication of or delete any User-Generated Content, in whole or in part, for any reason or without justification, and to disclose this User-Generated Content and the circumstances relating to its transmission to any third party.

You acknowledge that we have no obligation to use or respond to any User-Generated Content. You agree to immediately notify ÁNGEL INFANTES in writing of any unacceptable content that you find on the Website. ÁNGEL INFANTES will try, in good faith, to investigate allegations that any User-Generated Content violates these General Conditions but (a) does not guarantee the editing, deletion or authorisation of any User-Generated Content, whether or not it is subject to these allegations, and (b) shall be exempt from any responsibility with respect to the editing, deletion or authorisation of any displayed User-Generated Content.

Any use of any content on the Website, including, without limitation, the User-Generated Content, will be at your own risk.

Applicable legislation

These general conditions and all disputes arising in relation to these general conditions, including the validity thereof, or the use of the Website or any purchase on the Website will be governed by Spanish law.

Availability of the website

We do not guarantee that the Website, or any content thereof, will always be available or uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Website without notice. We will be exempt from liability if, for any reason, the Website is not available at any time or for any period.

Your account and password

If you choose to register with the Website you must keep the username and password of your account confidential and not disclose it to any third party.

We have the right to disable any user identification code or password, either chosen by you or assigned by us, at any time, if, in our reasonable opinion, you have breached any of the provisions of these terms of use.

If you know or suspect that someone other than you knows your user identification code or password you should notify Customer Service at info@angelinfantes.com